A collection agent job description typically includes key requirements, duties, responsibilities, and skills necessary for the role. Collection agents are responsible for contacting customers who have delinquent accounts and collecting payments.
They may work in-house for a company or be self-employed. Key requirements for the job include excellent communication and negotiation skills, as well as knowledge of state and federal laws regarding collections.
Duties typically involve making phone calls and sending letters to customers, as well as keeping records of communications and payments. Collection agents must also be able to follow up with customers who do not make payments and keep detailed reports of their actions.
Excellent customer service skills are essential in this role, as is the ability to remain calm in difficult situations. Those who are successful in this career are often self-motivated and have a strong sense of determination.
Collection Agent Job Description
We are leading provider of accounts receivable management and business process outsourcing solutions. We serve commercial businesses, healthcare organizations, and government entities of all sizes. With their innovative technology platform and proven recovery solutions, they help their clients improve cash flow, reduce costs, and increase efficiencies.
Job Description:
The Collection Agent will be responsible for making outbound collection calls to customers with delinquent accounts in order to secure payment.
The ideal candidate will be able to work independently while also being a team player, as this role requires regular communication with other departments within the organization. This is a great opportunity for someone who is detail-oriented and excels at customer service!
Responsibilities:
- Make outbound collection calls to customers with delinquent accounts in order to secure payment
- Maintain up-to-date records of customer account status
- Escalate any concerns or issues regarding customer accounts to supervisor
- Provide excellent customer service at all times
- Adhere to all company policies and procedures
The Successful Applicant:
- Previous experience in collections or customer service preferred but not required
- Strong communication skills both verbal and written
- Ability to work independently as well as part of a team
- Excellent organizational skills
- Detail oriented
Offer Details:
- Full time hours – Monday through Friday 8:00am – 5:00pm
- Competitive salary + commission structure Full benefits package including medical/dental/vision/ 401k
Debt recovery agent job description
We are market leader in the debt recovery industry. As we are a global organization with over 1,000 employees and are utilized by 90% of the organizations within their target market. We boast a lot of inbound business and are actively looking to hire four debt recovery agents. This is a an opportunity with a highly competitive salary.
Job Description:
- The debt recovery agent will be responsible for contacting individuals who have outstanding debts owed to our client’s clients.
- The agent will work to negotiate payment plans or lump sum settlements on behalf of our clients’ customers.
- The debt recovery agent will keep detailed records of all communications with debtors and update our client’s software systems accordingly.
- In some cases, the agent may need to escalate cases to attorneys or outside collection agencies.
- The ideal candidate for this role will have excellent communication skills, be detail oriented, and have previous experience working in customer service or collections.
The Successful Applicant:
- Excellent communication skills
- Detail oriented
- Previous experience in customer service or collections
Offer Details:
- Competitive salary + bonus structure
- Full benefits package including medical, dental, and vision coverage
- 401k with company match
- Unlimited PTO policy
Related: Debt Collector Job Description [4 Templates]
Call center collections agent job description
We are market leader in the debt recovery industry. We are an organization with over 5,000 employees and are utilized by 90% of the organizations within their target market.
Job Description:
- The debt recovery agent will be responsible for contacting individuals who have outstanding debts owed to our client’s clients.
- The agent will work to negotiate payment plans or lump sum settlements on behalf of our clients’ customers.
- The debt recovery agent will keep detailed records of all communications with debtors and update our client’s software systems accordingly.
- In some cases, the agent may need to escalate cases to attorneys or outside collection agencies.
- The ideal candidate for this role will have excellent communication skills, be detail oriented, and have previous experience working in customer service or collections.
The Successful Applicant:
- Excellent communication skills
- Detail oriented
- Previous experience in customer service or collections
Offer Details:
- Competitive salary + bonus structure
- Full benefits package including medical, dental, and vision coverage
- 401k with company match
- Unlimited PTO policy
Related: Top Call Center Manager Job Description Ideas
Conclusion
In order to become a successful Collection Agent, it is important to have the key skills and qualities that we’ve outlined in this blog post. If you have interest in pursuing a career as a Collection Agent, be sure to carefully review the job description and make sure you meet all of the requirements. We wish you the best of luck as you begin your search for the perfect job!