The role of a technical account manager is to build and maintain relationships with a company’s key customers and ensure their satisfaction. In this blog we have provided some of the best Technical Account Manager Job Description examples which will help you get on the right track.
They work closely with the sales team to understand the customer’s needs and objectives and then develop plans to address those needs. Technical account managers are responsible for the health of the relationship between the customer and the company. They work to resolve any issues that may arise and act as a conduit between the customer and the company’s various departments.
Responsibilities Of a Technical Account Manager
- The responsibilities of a technical account manager vary depending on the size of the company and the industry in which it operates.
- In general, they are responsible for ensuring that the customer is satisfied with the product or service they have received.
- They achieve this by maintaining regular contact with the customer, understanding their needs, and developing plans to address any issues that may arise.
- Technical account managers are also responsible for creating Reports on customer health and identifying opportunities for improvement.
Roles Of a Technical Account Manager
- The role of a technical account manager is to build and maintain relationships with a company’s key customers.
- They work closely with the sales team to understand the customer’s needs and objectives and then develop plans to address those needs.
- Technical account managers are responsible for the health of the relationship between the customer and the company.
- They work to resolve any issues that may arise and act as a conduit between the customer and the company’s various departments.
Duties Of a Technical Account Manager
The duties of a technical account manager include maintaining regular contact with customers, understanding their needs, developing plans to address any issues that may arise, creating reports on customer health, identifying opportunities for improvement, attending weekly meeting, preparing presentations, building relationships with clients, etc
Salary Of a Technical Account Manager
- The average salary for a technical account manager is $85000 per year.
- Experienced technical account managers can earn up to $100000 per year.
- The most experienced technical account managers can earn up to $150000 per year
Technical Account Manager Job Description
We are a leading provider of SaaS solutions. We are looking for an experienced Technical Account Manager to join our team. The role will be responsible for managing a portfolio of customers and providing technical support during the implementation and ongoing use of the software.
Job Description:
- Serve as the main point of contact and liaison between clients and the rest of the internal team
- Manage a portfolio of customers and provide technical support during the implementation and ongoing use of the software
- Stay in touch with clients to ensure that they’re realizing the full potential of our software
- Build, own, and execute client success and engagement plans
- Lead cross-functional improvement initiatives and projects
- Represent voice of the customer and influence product development roadmap
- Partner Product team on cross=sell and upsell opportunities
The Successful Applicant:
- 3+ years in Technical Customer Support or Technical Account Management
- Experience working with enterprise customers
- Excellent written communication skills
- High energy and positive attitude
- Ability to take initiative
Offer Details:
- Competitive salary + bonus + equity
- Comprehensive health coverage (medical, dental, vision)
- Unlimited PTO from day one!
- A WFH stipend, monthly wellness allowance, & amazing merchandise
Related: Best Technical Director Job Description Samples
Google technical account manager job description
We are a leading search engine. As we handle over 3 billion searches per day and have been a dominant force in the industry for over two decades. We are a publicly traded company with a market cap of over $1 trillion.
Job Description:
- The Google Technical Account Manager (TAM) is responsible for managing a portfolio of technical support accounts.
- The TAM works closely with their customers to ensure that they are getting the most out of their Google products and services.
- The TAM also works with other Google teams to resolve customer issues and improve the overall customer experience.
- This is a highly technical role that requires excellent communication and problem-solving skills.
The Successful Applicant:
- BA/BS degree or equivalent practical experience.
- 5 years of relevant work experience, including 2 years in customer facing roles such as Technical Support, Professional Services, or Consulting.
- Demonstrated ability to manage complex projects and cross functional relationships.
- Strong analytical skills with the ability to use data to drive decision making.
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner.
Offer Details:
- Compensation is competitive and commensurate with experience
- Benefits package includes medical, dental, vision, 401k, etc.
- Google offers many perks including free food, onsite gym, massages, etc.
Related: Attractive Technical Lead Job Description & Roles
Associate technical account manager job description
Our company is a leading provider of information technology, consulting, and business process outsourcing services. We are looking for an Associate Technical Account Manager to join our team!
Job Description:
- Serve as the main point of contact and liaison between clients and the rest of the internal team
- Empower customers to connect their goals and challenges with the solution in monday.com
- Take ownership of new accounts and manage their onboarding
- Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
- Stay in touch with clients to ensure that they’re realizing the full potential of our software
- Build, own, and execute client success and engagement plans
- Lead cross-functional improvement initiatives and projects
- Represent voice of the customer and influence product development roadmap
- Partner Product team on cross-sell and upsell opportunities
The Successful Applicant:
- 3+ years of B2B SaaS customer success or account management working with accounts of various sizes
- Excellent written and verbal communication skills
- High energy and positive attitude
- Ability to take initiative and adapt
- Prior experience in strategy consulting preferred
- Strong customer facing presentation skills with ability to establish credibility with senior leadership
- BA or BS degree
Offer Details:
- This role offers a competitive base salary plus bonus opportunity along with comprehensive benefits including 401k + match!
Related: Best Technical Officer Job Description & Duties
Microsoft technical account manager job description
Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services.
Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite of productivity software, Xbox gaming consoles, and the Edge web browser.
Job Description:
The Technical Account Manager (TAM) is responsible for managing a portfolio of assigned customers & projects by providing technical leadership across engineering & product teams to resolve critical customer issues that result in measurable business impact for our customers.
Responsibilities:
- Serve as escalation point for critical customer issues by partnering with various cross-functional teams internally (Engineering/Support/Services) to resolve complex technical problems that have high business impact for our customers
- Drive end to end issue resolution by owning & managing communication between internal stakeholders & external customers; track dependencies across multiple engineering & support organizations; influence team schedules when necessary to meet customer needs; provide timely updates on issue status including risks & mitigation plans
- Proactively identify trends by analyzing data collected from various sources including but not limited to support calls, field observations etc.; make recommendations to improve product quality & reduce number of reported incidents
The Successful Applicant:
Qualifications
- 8+ years professional work experience required; minimum 4 years in Technical Support or Services roles supporting enterprise level customers preferred
- Strong analytical skills with ability distill large amounts of data into actionable insights; able use data driven approach solve problems
- Excellent written & verbal communication skills required; ability tailor message according audience type e.g., executive summary vs detailed deep dive analysis
- Exceptional project management abilities required including developing clear plans w/ milestones & delivery dates
- Tracking progress using tools like JIRA etc.; updating stakeholders on status regularly including risks
Offer Details:
- $100k-$130k + 20% bonus
Conclusion:
In conclusion, a Technical Account Manager plays a crucial role in ensuring the success of a company’s technical operations. They are responsible for maintaining strong relationships with key clients, managing technical projects, and providing expert guidance to both internal and external teams. The job requires a combination of technical expertise and strong communication skills, making it a challenging and rewarding career path for those with a passion for technology and customer service.
We hope this blog post has provided you with a better understanding of the Technical Account Manager role and the responsibilities it entails. If you are considering a career in this field, we encourage you to leave a comment below and visit our website for more information on this and other job descriptions. Thank you for reading!