Are you interested in technology and customer service? Do you enjoy helping people solve complex problems? Then a career as a Technical Advisor might be right for you! In this blog we have provided some of the top Technical Advisor Job Description examples which may help you.
As a Technical Advisor, you will be responsible for providing technical support to customers who are having issues with a company’s products or services. This can range from troubleshooting software problems to answering questions about a product’s features and functionality. In this role, you will be the face of the company, serving as the go-to resource for customers who need help.
You’ll need strong communication skills, as well as a deep understanding of the products and services you support. You will also need to be able to think critically and problem-solve quickly, in order to resolve customer issues in a timely manner. A Technical Advisor is an essential member of any team, and plays a critical role in ensuring customer satisfaction and promoting customer loyalty.
Technical Advisor Job Description Responsibilities, Salary, Duties & Requirements
- Understands company policies, procedures & objectives
- Extensive experience with the relevant technology
- Provides expert technical guidance to an organization
- Research & resolve technical problems
- Update staff on new technologies & processes
- Create & deliver training programs
- Communicate effectively with staff & management
- Bachelor’s degree in Computer Science or related field
The average salary for a Technical Advisor is $64,750 per year or $31 per hour with bonuses and profit sharing amounting to $5k and $10k respectively. The highest paying states for Technical Advisors are California, New York, Texas, Virginia & Massachusetts. The top industries that employ Technical Advisors are Information Technology, Manufacturing, Financial Services & Insurance.
Technical Advisor Job Description
We are a market leading provider of innovative software solutions. We are looking for a Technical Advisor to join our team and provide technical expertise and support to our clients. This is a great opportunity for someone with excellent customer service skills and a passion for technology!
Job Description:
- Serve as the main point of contact and liaison between clients and the rest of the internal team
- Provide technical support and advice to clients
- Troubleshoot technical issues and escalate when necessary
- Train clients on how to use our software products
- Keep up to date with new features and products
- Maintain relationships with key stakeholders within the organization
- Represent voice of the customer internally and influence product development roadmap
The Successful Applicant:
- Degree in Computer Science or related field
- 3+ years experience in customer facing technical role
- Strong communication and interpersonal skills
- Ability to troubleshoot issues quickly and effectively
- Passionate about technology and helping others
- Great attention to detail
Offer Details:
- Competitive salary + bonus + benefits
- Remote working options available
Technical support advisor job description
Our company is a leading provider of enterprise software solutions. We are looking for a Technical Support Advisor to join our team. This is a great opportunity for someone who is passionate about providing excellent customer service and has strong technical skills.
Job Description:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Diagnose and resolve technical issues for customers
- Record customer information within the company’s ticketing system
- Follow up with customers to ensure that their issues have been resolved
- Escalate complex issues to senior level technicians
- Provide feedback to supervisors on areas needing improvement within the department
The Successful Applicant:
- Strong customer service skills
- Exceptional verbal and written communication skills
- Ability to work independently and take ownership of tasks
- Technical aptitude and ability to quickly learn new products and technologies
Offer Details
- Competitive salary and benefits package
- 401k with company match
- Excellent training and development opportunities
Technology advisor job description
We are a technology company that provides software and services to businesses of all sizes. As we offer a wide range of products, including but not limited to: office productivity software, cloud-based storage solutions, CRM software, and more. We are looking for a Technology Advisor to join our team!
Job Description:
- The Technology Advisor will be responsible for providing expert guidance and direction on the use of technology within the company.
- They will collaborate with various teams to ensure that the technology solutions being used are effective and efficient.
- The Technology Advisor will also be responsible for researching new technologies and making recommendations on how they can be integrated into the company.
- In addition, they will provide training and support to employees on the use of new technologies.
- The Technology Advisor will also be responsible for staying up-to-date on industry trends and developments in order to make recommendations on how the company can improve its systems.
The Successful Applicant:
- A minimum of 5 years’ experience working in a similar role is required.
- Strong knowledge of various types of technology is essential.
- Excellent communication skills are necessary in order to effectively train employees on the use of new technologies.
Offer Details:
- This is a full-time, permanent position with a competitive salary and benefits package!
- The location is flexible as this role can be done remotely!
Senior technical advisor job description
We are a leading provider of innovative technology solutions. We are looking for an experienced and passionate Senior Technical Advisor to join our team. The Senior Technical Advisor will be responsible for providing technical expertise and guidance to customers on the use of our products and services.
This role requires excellent customer service skills and the ability to build strong relationships with customers. The ideal candidate will have experience working in a fast-paced environment and be able to work independently with little supervision.
Job Description:
- Serve as the primary point of contact for customers seeking technical support
- Provide prompt and accurate responses to customer inquiries
- Act as a subject matter expert on our products and services
- Build strong relationships with customers by providing outstanding customer service
- Assist in troubleshooting technical issues
- Escalate complex issues to appropriate teams
- Update knowledge base articles and FAQs
- Other duties as assigned
The Successful Applicant:
- A minimum of 3 years’ experience working in a technical support role
- Strong customer service skills
- Excellent written and verbal communication skills
- Ability to work independently with little supervision
- Experience working in a fast paced environment
- Technical aptitude and problem solving skills
- BS degree in Computer Science or related field preferred but not required
Offer Details:
- Compensation package includes salary, bonus, 401k, medical/dental/vision insurance, PTO, etc.
Conclusion:
In conclusion, a Technical Advisor plays a crucial role in providing technical support and advice to customers. With a strong technical background and excellent communication skills, a Technical Advisor can effectively troubleshoot and resolve technical issues, ensuring customer satisfaction.
It is evident that a Technical Advisor is an important part of any organization that values providing excellent customer support. If you are looking for more information on Technical Advisor Job Descriptions, please leave a comment below or visit our site to explore more job descriptions. We would love to hear your thoughts and insights on this role!